Frequently asked questions
Everything you need to know about booking your landlord certificates. Can't find your answer? We're only a phone call away.
Booking & turnaround
Book online via our contact form or call us on 07426 409342. We confirm bookings in under two minutes and coordinate tenant access on your behalf if needed.
We cover all 32 London boroughs and the M25 corridor and can usually attend within a day or two — often same-day for urgent jobs.
Certificates are issued the same day and emailed to you, typically within 24 hours of the inspection.
Yes. With your permission we'll liaise directly with your tenant to arrange a convenient time, so you don't have to be involved in the logistics.
Pricing & payment
Yes. Every price includes VAT with no hidden call-out charges. The figure you're quoted is the figure you pay.
We accept bank transfer (BACS) and credit / debit card via Stripe, which can be taken securely over the phone.
Yes. Estate agents, housing associations and trade customers receive 5% off, plus dedicated account management and priority scheduling for 10+ jobs a month.
Renewal certificates may be discounted back towards the original rate. Just let us know it's a renewal when you book.
Compliance & accreditation
Absolutely. Our engineers are Gas Safe registered, NICEIC / NAPIT certified and accredited domestic energy assessors, and all work is backed by a 12-month guarantee.
Gas Safety (CP12) is annual; EICR is every 5 years (every 3 for many HMOs); EPC lasts 10 years; fire risk assessments and alarm/emergency-lighting checks should be reviewed regularly, and annually for HMOs.
Yes. We regularly certify HMOs, communal areas and blocks, and can coordinate access across multiple units in a single visit.
We do — commercial EICR, gas, fire risk assessments and emergency lighting, with out-of-hours visits and dedicated account management.
Coverage — London boroughs & the M25
All 32 London boroughs — from Westminster, Camden and Islington in central London to outer boroughs like Bromley, Hillingdon, Havering and Sutton. Browse your borough on our areas page for local pricing and coverage details.
Yes. We regularly work in M25 corridor towns such as Watford, Brentwood, Dartford, Epsom, Sevenoaks and Slough, at the same all-inclusive prices as inside London.
No hidden call-out charges anywhere we cover. Where parking or the Congestion Charge genuinely applies, the (small) cost is shown up front before you book.
Yes — this is one of our most common requests from portfolio landlords and agents. We track every property's renewal dates in one place and schedule visits efficiently across boroughs.
Still have a question? Get in touch or call 07426 409342.
Ready to get compliant?
Book your certificate today and have it in your inbox sooner than you'd expect. Friendly, accredited engineers across every London borough.